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How We Handle Your Information

We collect what we need to verify your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and the control you keep over your own data.

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POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about this privacy policy, want to review the data we hold, or need to update your contact details, our support team can walk you through the request process. We handle privacy enquiries through the same channels you use for account help.

Team online

Live Chat

Open the chat panel from any page and ask about data access, correction or deletion requests. Our team will confirm your identity and guide you through the steps required to fulfil your request under local rules.

Email Support

Send your privacy question or data request to our support inbox. Include your registered mobile number so we can verify your account, then we will respond with the information you asked for or the next steps for your request.

Account Settings

Log in and visit your profile settings to review the contact details, device history and payment methods we have on file. You can update your mobile number, change your password, or disconnect a wallet directly from that panel.

DATA PRACTICES

How We Protect Your Information

We built our account and payment infrastructure around clear data rules. Your wallet credentials stay encrypted, your login sessions expire after inactivity, and we log access attempts so you can spot unusual behaviour. This section explains the safeguards we use and the choices you have over your own data.

Encryption and Storage

We encrypt your payment details and session tokens both in transit and at rest. Your bKash, Nagad and Rocket wallet credentials never appear in plain text in our logs, and we store only the masked account identifiers needed to route…

Cookie and Device Tracking

We use session cookies to keep you logged in and device fingerprints to recognise your phone or desktop across visits.

Retention and Deletion

We keep transaction records and account activity logs for the period required by financial regulations in eligible regions. Once that retention window closes, we archive or delete the data according to our schedule.

Your Rights and Requests

You can ask us to show you the personal data we hold, correct any errors in your profile, restrict how we process certain information, or delete your account entirely.

Privacy Policy Questions

We collect your mobile number, the payment wallet details you connect for bKash, Nagad or Rocket deposits, device identifiers to recognise your login sessions, and transaction history tied to your account for verification and financial record-keeping in eligible regions.

We share masked wallet identifiers with the payment processor network that clears your deposits and withdrawals. Your full credentials stay encrypted within our platform, and we do not send them to third-party advertisers or data brokers outside the settlement flow.

We retain transaction records and account activity logs for the period required by financial regulations in eligible jurisdictions. After that window closes, we archive or delete the data according to our retention schedule. You can request early deletion by closing your account.

Yes. Contact our support team with your registered mobile number, and we will send you a summary of the personal data we have on file, including your profile details, connected wallets, device history and transaction logs, subject to local data-protection rules.

Log in and visit your account settings panel. You can change your registered mobile number, disconnect a bKash, Nagad or Rocket wallet, or update your password from that screen. Support can help if you no longer have access to your old number.

When you close your account, we stop processing new transactions and mark your profile inactive. We retain the minimum data required by financial record-keeping rules in eligible regions, then delete or anonymise it once the retention period expires. Contact support to start the closure process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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